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data analysis nlp ai ml servicenow📋 Description
- Lead AI-powered case management initiatives to automate HR case routing and resolution.
- Implement AI-driven case categorization using NLP to classify HR requests automatically.
- Develop intelligent case assignment to route cases based on content, urgency, and workload.
- Create similar case detection to suggest relevant resolutions based on past cases.
- Collaborate with TDI, Engineering, and People Ops to scope, design, and deploy HRSD enhancements.
🎯 Requirements
- Currently pursuing a Bachelor's or Master's degree in Business Administration, Data Science, Information Systems, or related field and graduating December 2026 or Spring 2027.
- Data-first mindset with strong analytical and problem-solving skills.
- Genuine interest in Operations and improving employee experiences.
- Interest in machine learning tools and demonstrated AI proficiency (coursework, projects, or self-study).
- Ability to translate business requirements into technical solutions.
- Strong communication skills with ability to explain technical concepts to non-technical stakeholders.
🎁 Benefits
- Benefits through Okta Total Rewards program.
- Social impact initiatives with Okta for Good.
- Talent development and community at Okta.
- 12-week US internships and 16-week Canada co-ops; multiple start dates.
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