Digital Sales and Service Representative

📋 Description

• Answer 2-3 chats concurrently using NICE CXOne.
• Consult customers on best value for contact lenses.
• Reply to incoming emails or MMS from customers.
• Communicate with manager and team in a virtual environment.
• Request prescriptions from eye care providers as needed.
• Provide world-class service in a fast-paced environment.

🎯 Requirements

• High school diploma or GED
• 2-3 years customer service experience
• Typing 40+ wpm and technical proficiency
• Stable internet: 20 Mbps down, 10 Mbps up
• Private, distraction-free workspace
• Multitask and prioritize effectively

🎁 Benefits

• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for immediate family
• Deep discounts on contact lenses and frames
• Tuition reimbursement for eligible courses