Related skills
customer success saas onboarding training csat📋 Description
- Deliver seamless account activation, including software/hardware setup and credentials.
- Manage handoffs from Sales and Success to onboard customers with Otter products.
- Coordinate product shipments to meet SLA and confirm customer receipt.
- Serve as primary contact via phone, email, and video; provide hands-on training.
- Monitor early customer lifecycle, driving adoption and CSAT targets.
- Collaborate cross-functionally with Sales and Success to improve onboarding.
🎯 Requirements
- 1-3 years in a client-facing role such as onboarding or success.
- English proficiency at C1 level.
- Strong communication across phone, email, and video.
- Strong problem-solving, service mindset, and organization.
- Preferred: experience onboarding SaaS/digital tools in fast-paced settings.
🎁 Benefits
- Drive real impact in digital delivery for restaurants worldwide.
- Own your relationships and onboarding outcomes.
- Work with a mission-driven team that serves others.
- Grow personally and professionally as we scale.
- Onsite in Bogotá, five days a week.
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