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Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.
Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.
* This is an onsite, full-time position at our Tampa Headquarters, or Raleigh, North Carolina.
POSITION SUMMARY:
Working within the Digital Hands’ Security Operations Center (SOC), the Network Security Administrator II, Firewall Specialist, is responsible for a broad range of firewall management tasks, including daily administration, advanced support for systems and applications, handling of Move/Add/Change/Delete requests, perform installations and upgrades, and primary liaisons for vendor support on behalf of the customer.
This position is a technical role, requiring a high level of hands-on experience, including a thorough understanding of all aspects of computer, network, and application security, in a very fast-paced services organization. The right candidate must possess proven experience implementing and maintaining a variety of firewall technologies, specifically Palo Alto products and Forigate, Check Point and Cisco firewall product experience is a plus.
DUTIES AND RESPONSIBILITIES:
- Monitor, deploy changes, support,andhandle day-to-day firewall rule deployments, and firewall hardware/software refresh activities.
- Analyze,recommend,anddeployfirewall solutions based on analysis of issues and implications for the businessand continuous improvements.
- Identifyemerging issues and trends to inform decision-making.
- Conduct independent analysis and assessment to resolve strategic issues around firewall policies and hardware/software refresh.
- Participate in customer implementation/onboarding of related security controls monitoring and/or management.
- Monitor and track performance, and addresses any issues related to firewalls and rule policies.
- Provide end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
- Participate in new technology releases as applicable to firewall.
- Attend internal and customer meetings as required to provide technical expertiseand serves as a subject matter expert on network firewall-related matters.
- Analyze network security requirements and implement perimeter security changes.
- Collaboratewithcustomers’ITandsecuritydepartments.
- Collaboratewithvendorsupportforsecuritysolutions.
- Collaboratewithinternaldepartments.
- Maintainhealthandperformanceofsecuritysolutions.
- Applylatestsecurity patches and ensureproper defenses are implemented.
- Optimize customer network and security postures.
- Performsecurityassessmentsandvulnerabilityscans.
- Createalertswithinsolutionstotriggeroperationaleventsoractions.
- Createalertswithinmonitoringsolutionstotriggerhealthandperformancealerts.
- Createmonthlysecurityreportsforcustomers.
- Createandmaintaindashboardsformonitoringsolutions.
- Participateinbusinesscontinuityplanningandtesting.
- Participate in the development and maintenance of Standard Operating Procedures (SOPs) associated with managed systems and applications.
- Participate in on-call rotation.
- Performotherdutiesasassigned.
EDUCATION AND WORK EXPERIENCE:
- Bachelor'sdegreeincomputerscienceorrelatedfield;orequivalentexperience.
- 2+yearsofexperienceinSecurityAdministration,preferablyworkingwithinanMSSP.
- 5+ years hands-on experience with Web Application Firewalls; F5 and Zscaler.
- 5+yearsofhands-on firewall experience,preferablywith multiple firewall products such asPalo Alto, Fortinet,CheckPoint, Cisco,andJuniper.
- Musthaveprovenexperienceimplementing,maintainingandwritingpolicieswithinfirewalltechnologies.
- Extensive experience with policy management and rule deployment.
- Knowledge of firewall rule policy optimizations and remediations.
- OperatingsystemsknowledgeandsystemsadministrationskillsforvariousversionsofUNIX,LINUX,andWindowsandWindowsServer.
- ProfessionalcertificationssuchasCCSA,CCSE,CCNA,CCNP Security, PCNSA,PCNSE,NSE 4, NSE 5,Network+,Security+,are highly desired.
- Strongknowledgeofpolicies,procedures,audits,andriskmanagement.
- Deep understanding of network and security protocols (SSL, DNS, IPSEC, NAT,etc).
- Experienceininformationsecurity,ideallyinmulti-platformenvironmentspreferred.
- Experiencewithanalyzingsecurityattacksandexploits.
- Experience with SDN and SASE.
- Experience with SDWAN Technologies.
- Basicunderstandingofprogrammingconceptsandcode.
- AccessControlConcepts,Methodologies,andTechniques.
- Experienceintheevaluationofnewtechnologyandsecuritythreatsastheyarise.
- Familiaritywithinformationsecuritybestpractices.
- Demonstrateddocumentationskillsincludingcreationofprojectmetricreportsandthecreationofcommunicationplansandchangecontroldocuments.
KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:
- HighlevelofinterestinsecurityandtheneedfortheConfidentiality,IntegrityandAvailabilityofinformationandinformationsystemstobemaintained.
- Highlevelofintegrity,judgment,andsituationalawareness.
- Promoter of cross-teamcollaboration and growth.
- Excellent verbalandwritten communication skills.
- Excellentanalyticalreasoning, creative problem solving, problem sensitivity.
- Excellentpresentationandlisteningskills.
- Excellentorganizationalandtime-managementskillsandtheabilitytoprioritize.
- Flexibilityandadaptabilitytochange.
- Excellentcustomerserviceskills.
Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com.
Digital Hands participates in the U.S. Government’s E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify.
This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
By submitting your application, you agree that Digital Hands may collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Digital Hands’ recruitment activities. You may delete your application and/or unsubscribe from receiving notifications of career opportunities at Digital Hands at any time. For additional details on how Digital Hands uses and protects your personal information in the application process, including your rights under the California Privacy Rights Act (“CPRA”), click here to view ourPrivacy Notice.
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