Digital Experience Specialist II

Added
2 hours ago
Type
Full time
Salary
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Related skills

data analytics saas onboarding experimentation

๐Ÿ“‹ Description

  • Design and manage digital engagement initiatives for onboarding, adoption, and retention.
  • Analyze user behavior and product usage data to identify trends and gaps.
  • Configure and maintain digital experience elements across platforms.
  • Partner with product, customer success, marketing, and operations to align initiatives.
  • Plan, scope, timelines, dependencies; monitor progress and mitigate risks.
  • Evaluate effectiveness via reporting and experiments to derive insights.

๐ŸŽฏ Requirements

  • 3+ years in related role.
  • Ability to design/manage digital engagement initiatives in SaaS/tech.
  • Proficiency interpreting user behavior data into actionable recommendations.
  • Experience with digital engagement or CX platforms and configuration.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Effective coordination of multiple projects, timelines, and priorities.
  • Strong written and verbal communication across cross-functional teams.
  • Education: University degree preferred.

๐ŸŽ Benefits

  • Inclusive, authentic work environment.
  • Global collaboration across regions (Americas, EMEA, APAC).
  • Growth and development opportunities.
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