Related skills
crm salesforce sharepoint microsoft 365 churnzero📋 Description
- Source and design content for customer-facing communications
- Build, QA, launch, and maintain automated lifecycle workflows
- Configure audience segmentation and scheduling per strategy
- Manage the DX communications calendar for timely delivery
- Intake and triage ad-hoc comms with the DX PM
- QA automated workflows and support improvements
🎯 Requirements
- 2-5+ years in digital programs, lifecycle ops, or marketing ops
- Hands-on email automation or customer engagement platforms
- Strong organizational skills; manage multiple workstreams
- Attention to detail in QA and workflow accuracy
- Experience preparing data, metrics, or dashboards
- Flexible hours; up to 3 office days weekly (IST night shift) overlap US
🎁 Benefits
- ChurnZero or similar customer engagement platforms experience
- Salesforce or CRM systems familiarity
- Microsoft 365 and SharePoint experience
- Lifecycle engagement and automation best practices
- Fluency in Japanese
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