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workflow automation data analysis zendesk ux writing email automation📋 Description
- Provide insights and action plans for FAQ and Email automation channels.
- Analyze metrics to improve Help Center performance and UX.
- Align with teams on processes, rules, projects, and product.
- Help users via the Help Center and digital channels.
- Collaborate with connected areas to predict and solve issues.
- Work with tech teams to fix product errors and improve digital channels.
🎯 Requirements
- Bachelor's degree in Engineering, Business, Marketing, or related field.
- Proven experience with Ultimate AI Zendesk integration.
- Hands-on with digital CX tools, including FAQ management and email automation.
- Advanced data analysis skills and proficiency in UX Writing.
- Knowledge of workflow automation tools (a plus).
- Excellent English (verbal/written); strong conflict resolution and prioritization.
🎁 Benefits
- Flexible benefits you can tailor to your needs.
- Wellhub Gold+ membership: gyms, digital fitness, wellness resources.
- Wellz emotional wellbeing program with therapy and content.
- Healthcare, dental, and life insurance coverage.
- Hybrid/remote options with home office stipend.
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