Build global automated journeys for the digital segment (segmentation, triggers)
Design and run AI-powered engagement experiments (guardrails, metrics, pivots)
Architect attribution layer for Digital CS with Data Science to measure impact
Partner with Product, RevOps, Data Science, Enablement, and Marketing for scalable tooling
Own program reporting and cadence; surface insights and data-driven investments

🎯 Requirements

5-7+ years in Digital CS/CS Ops with scaled programs
Systems-level thinking: define requirements and metrics
AI-powered engagement: chatbots and in-product AI experiences
Cross-functional influence with Data Science and Engineering
Strong communication; present business cases and write tight requirements docs
Bias toward building new programs, not just optimizing

🎁 Benefits

Competitive compensation and equity
Comprehensive benefits package
Global team with anchor-day in-office rhythm

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