Digital Customer Success Manager, Small Districts - K12 EdTech
Related skills
salesforce outreach gainsight vitally dealhub📋 Description
- Manage a large portfolio of districts via digital-first engagement
- Run one-to-many lifecycle programs for adoption and retention
- Partner with CS Ops, Support, Implementation, and GTM
- Use automated journeys and cohort-based strategies at scale
- Maintain data health in Vitally and Salesforce
- Escalate risks and surface patterns for improvement
🎯 Requirements
- Experience in digital CS or scaled programs (K-12 EdTech or SaaS)
- Proficiency with CRM/CS platforms (Salesforce, Vitally, Gainsight)
- Analyze telemetry, health scores, adoption data
- Build/optimize automated journeys and playbooks
- Cross-functional collaboration with CS Ops, Product, GTM
- Data quality and reporting in Vitally/Salesforce
🎁 Benefits
- Remote, high-trust culture
- Unlimited PTO, paid holidays
- Winter shutdown, paid parental leave
- Comprehensive health coverage, 401(k) match
- Professional development support
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