Digital Customer Success Manager, Grammarly for Education

Added
less than a minute ago
Type
Full time
Salary
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Related skills

crm account management customer success salesforce outreach

πŸ“‹ Description

  • Own post-sales lifecycle for your book of business
  • Own renewal motion including pricing negotiations
  • Partner with Sales to drive expansion and cross-sell opportunities
  • Collaborate with Marketing to create campaigns, learning content, webinars
  • Train Grammarly customers on tools and create action plans
  • Conduct scalable account reviews and promote best practices

🎯 Requirements

  • 2+ years in Customer Success, Sales, or AM
  • Fluent English (writing and speaking)
  • Experience handling many customers at scale
  • Proven quota attainment and revenue growth
  • Proficient with CRM tools (Salesforce) and data-driven decisions
  • Understanding of subscription models (Freemium, trials, expansions)

🎁 Benefits

  • Professional growth: autonomy and trust to innovate
  • Connected team: remote-first hybrid culture and belonging programs
  • Comprehensive benefits: health care, time off, home office setup, stipends, learning opportunities
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