Related skills
data analysis web development mobile development sdk gainsight📋 Description
- Manage ~100 enterprise accounts across Americas and EMEA using Planhat.
- Drive adoption and retention with data-driven digital campaigns.
- Conduct virtual check-ins and adoption reviews; limited on-site visits.
- Monitor health scores, usage data and renewal risk with Planhat.
- Collaborate with AMs and Field Marketing to support renewals and growth.
- Identify growth signals and surface upsell opportunities.
🎯 Requirements
- 3+ years in Customer Success or related role in SaaS.
- Experience managing a large portfolio and prioritising for scale.
- Hands-on with CS platforms (Planhat, Gainsight, ChurnZero, Totango).
- Data-driven; able to interpret usage data to drive decisions.
- Excellent English; additional languages (French, German, Italian) a plus.
- Able to work across multiple time zones (EMEA & AMER); evening hours may apply.
🎁 Benefits
- Great Place to Work certification in 7 countries.
- Flexible, office, hybrid, or home working.
- Innovation hackathons and global team outings.
- Birthday off and year-end celebrations.
- Learning and development opportunities; equity plan.
- HQ in Zurich with offices in London, Warsaw, Tokyo, Boston.
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