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crm analytics ai webinars automation📋 Description
- Drive onboarding and product adoption at scale through digital-first programs.
- Use usage data and lifecycle insights to identify risk and trigger outreach.
- Build and optimize automated journeys across channels and AI workflows.
- Partner cross-functionally to deliver value across the customer journey.
- Own and improve digital CS programs across onboarding, adoption, and engagement.
- Collaborate with Product and Marketing to align customer education and messaging.
🎯 Requirements
- 2–5 years in Customer Success or related SaaS role
- Experience with pooled/digital CS models
- Strong SaaS lifecycle concepts, metrics, and retention signals
- Strong analytics to interpret usage data and segment customers
- Comfortable with CRM/CS platforms and data systems
- Familiarity with automation and engagement tools (emails, in-app, webinars)
🎁 Benefits
- Career growth at every level
- Investment in success and collaborative spaces
- Birthdays off to celebrate
- People & Culture support
- Diversity of thought and experiences
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