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crm hubspot data analysis customer success onboarding📋 Description
- Lifecycle Management: Execute automated onboarding to renewal journeys using HubSpot and emails.
- Account Management: Own renewal lifecycle and upsell opportunities in APAC portfolio.
- Customer Success Management: Scale adoption via digital engagement, webinars, training.
- Risk Mitigation: Monitor health scores and engagement data to reduce churn.
- Regional Implementation: Deploy localized automation workflows for APAC markets.
- Metrics Reporting and Cohort Analysis: Track KPIs and provide data-driven improvements.
🎯 Requirements
- 3–5 years in CS or AM with digital-first portfolios and commercial mindset.
- Execution mindset; highly organized in managing large-scale portfolios.
- Analytical proficiency: interpret datasets and health signals to segment cohorts.
- Technical familiarity: CRM and automation platforms (HubSpot) to manage workflows.
- Communication: Excellent English, able to simplify concepts and give actionable feedback.
🎁 Benefits
- Fully remote working environment.
- Health insurance (medical, dental, and vision).
- Learning & Development: $1500 USD annual allowance.
- Monthly lifestyle subsidy.
- WFH setup allowance.
- Top-spec hardware.
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