Digital Customer Solutions Engineer (AMER / EMEA)

📋 Description

• Serve as trusted technical advisor to Enterprise customers across lifecycle.
• Deliver onboarding and ensure customers realize value from Cloudflare.
• Advise on technical best practices and scalable solutions via events and 1:1 engagements.
• Collaborate with CSMs, Sales, Product, Engineering, and Support to implement solutions.
• Create and deliver technical workshops and content for customers.
• Identify opportunities for expansion and retention proactively.

🎯 Requirements

• Fluency in English; additional European languages preferred.
• 6+ years of post-sales customer relationship management.
• Deep understanding of OSI, TCP/IP, DNS, TLS, and HTTP.
• Experience with reverse and forward proxies and their applications.
• Security: Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust.
• Performance: Speed, Latency, Caching, HTTP/2, TLSv1.3.

🎁 Benefits

• Work with cutting-edge internet technology and a mission-driven team.
• Global, diverse, and inclusive workplace.
• Equal opportunity employer with focus on diversity and inclusion.
• Reasonable accommodations for applicants with disabilities.