Related skills
customer success celigo customer lifecycle workflows gainsight📋 Description
- Build digital customer lifecycle programs to boost adoption and retention.
- Translate CX strategy into hands-on execution; iterate on results.
- Create customer-facing and internal workflows in Celigo with automations.
- Develop AI-enabled Celigo workflows with partner support.
- Configure Gainsight journeys, playbooks, and workflows with admin support.
- Design project automations and integrations to support CX.
🎯 Requirements
- 4+ years in Customer Success, Account Management, or related role.
- Experience building workflows/integrations in Celigo or similar, incl. AI automation.
- Experience with Gainsight journeys, playbooks, or programs.
- Familiarity with AI tools or concepts applied to CX or operations.
- Understanding SaaS customer lifecycle metrics and health indicators.
- Hands-on ability to build workflows and automations.
🎁 Benefits
- Remote-first culture built on trust and collaboration.
- High-growth, inclusive environment where innovation thrives.
- Lightspeed learning opportunities to stay at the leading edge.
- Competitive compensation and benefits.
- Three weeks vacation, wellness days, parental leave, monthly tech stipend.
- Diversity, Equity, Inclusion, and Accessibility initiatives.
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