Digital Consumer Support Representative

📋 Description

• Respond to customer inquiries via phone, email, and chat.
• Meet or maintain SLAs and production standards.
• Troubleshoot customer issues using the knowledge base and resources.
• Communicate with customers with empathy and build rapport.
• Research and resolve complex issues; escalate when necessary.
• Document interactions and maintain accurate customer records.

🎯 Requirements

• 1+ years of customer service experience.
• Bilingual in Spanish and English, written and spoken.
• High School diploma or equivalent.
• Basic technical troubleshooting skills.
• Knowledge of iOS and Windows PC environments.
• CRM experience (Salesforce, Zendesk, Freshdesk); Google Suite knowledge.

🎁 Benefits

• Hybrid schedule at our office in Metro Plaza.
• Private Medical Insurance (Humano) – supplemental coverage.
• Gym & Meal subsidies to support work–life balance.
• Competitive salary + annual base bonus.
• Vacation bonus and all legal Dominican benefits.