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workflow automation data analysis zendesk ux writing digital channels📋 Description
- Focus on user experience via digital channels.
- Provide deep-dive analyses to support UX Writing and FAQ.
- Use data to drive improvements in Help Center and CX metrics.
- Collaborate with tech teams to fix issues and implement changes.
- Understand and work with Zendesk to optimize the Help Center.
🎯 Requirements
- Bachelor's degree in Engineering, Business, Marketing, or related.
- Experience with Ultimate AI - Zendesk integration mandatory.
- Hands-on with digital CX tools: FAQ and email automation.
- Advanced data analysis and UX writing proficiency.
- Knowledge of workflow automation tools a plus.
- Strong conflict resolution and prioritization skills.
- Excellent verbal and written English required.
🎁 Benefits
- Flexible work: hybrid/remote options; home office reimbursement.
- Flexible schedule across time zones.
- Paid time off and parental leave.
- Healthcare, dental, life insurance.
- Wellhub and Wellz wellness programs.
- Career growth and internal opportunities.
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