Related skills
rest apis knowledge base pki digicert one microsoft products📋 Description
- Support US DigiCert One platform customers via phone and email in support cases
- Project a professional company image through phone and email interactions
- Process Lawyer Card requests with Validation teams
- Collaborate with cross-functional teams to resolve issues
- Document trends in customer calls and alert supervisors
- Research KB articles, labs and other means to resolve issues
🎯 Requirements
- 2 year degree in IT or related technical field, or equivalent work experience
- 4+ years of experience in technical support
- Knowledge of PKI certificates
- Working knowledge of REST APIs
- Strong problem-solving skills
- Strong oral, written and interpersonal communication skills
🎁 Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
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