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Job Summary
Technical Support Analyst (Spanish Speaker) at DigiCert in Cape Town, South Africa. This on-site role provides technical support to DigiCert customers, focusing on Spanish-speaking clients. You will troubleshoot SSL/TLS certificate issues, assist with DigiCert products, and document cases for the knowledge base. Fluency in Spanish and English is required, along with strong customer service skills and problem-solving abilities.
Responsibilities
- Provide excellent technical support to customers via phone, email, and chat
- Diagnose and troubleshoot issues related to SSL/TLS certificates, PKI concepts, and DigiCert products
- Escalate complex problems to engineering and track progress until resolution
- Document cases accurately and maintain knowledge base articles
- Communicate effectively with Spanish-speaking customers
Requirements
- Fluency in Spanish (written and spoken) with strong English communication skills
- 2+ years of technical support or IT helpdesk experience
- Familiarity with SSL/TLS, PKI concepts, and certificate management
- Excellent problem-solving and customer service mindset
- Willingness to work on-site in Cape Town, South Africa
About DigiCert
DigiCert is a leading provider of digital certificates and PKI solutions enabling secure communications and trusted identities on the Internet.
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