Solutions Engineer

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

As a Technical Solutions Engineer, you will play a pivotal role in combining technical expertise with strong sales acumen to identify, qualify, and close new business opportunities across a defined portfolio of customer and partner accounts.

Your day-to-day responsibilities will involve close collaboration with customers, partners, and Account Managers to deliver business value, conduct demos and POC/Vs, and contribute to the success of bids and tenders. You will provide end-to-end technical and business value guidance—before and during the sales cycle—ensuring customer requirements are met with tailored, innovative solutions.

Acting as a trusted technical advisor, you will be a key point of contact for clients, offering strategic insight and hands-on support. You'll also work closely with cross functional teams to align solutions with customer needs and organizational goals.

Expected Travel is 20-25%

What you will do

Working for the Solutions Engineering team is an exciting blend of technology and sales, with real world impact, that continually provides diverse challenges and continuous learning. At DigiCert, we are excited to evolve our Solutions Engineering team to the next level, not just as engineering experts, but becoming business value champions and advocates for our prospects and customers. As part of the Solutions Engineering team, you will be at the forefront of emerging trends like post-quantum cryptography, IoT security, zero trust architecture, and digital identity and automation.

Customer Engagement and Technical Discovery

• Conduct technical discovery calls to understand customer requirements, pain points, and existing infrastructure.

• Lead or participate in product demonstrations, showing how solutions meet clientspecific needs.

• Translate complex customer requirements into actionable technical solutions or configurations.

• Assist with scoping customer environments to recommend best-fit products or services.

Solution Design and Architecture

• Create technical documentation, architecture diagrams, and integration guides for customer engagements.

• Deliver engaging technical presentations that deliver business value to external stakeholders and customers.

• Design customized technical solutions based on client needs, often involving product configuration, integration planning, and API usage.

• Collaborate with product and engineering teams to validate feasibility or escalate edge-case needs.

• Produce architecture diagrams, technical proposals, or proof-of-concept (PoC) plans.

• Support the preparation and delivery of RFP/RFI responses, technical questionnaires, and bid documentation.

Cross Functional Collaborations

• Partner with Account Executives and Customer Success Managers to align technical value with customer goals.

• Liaise with Product Managers to share customer feedback and advocate for feature enhancements or roadmap items.

What you will have

Educational Background

• Degree in Computer Information Systems, Computer Science, Cybersecurity, or a related technical field.

Technical Skills & Experience

• 3+ years’ experience as an SE or technical salesperson, or equivalent and applicable experience as a product manager, engineer, tech support agent or administrator of enterprise-grade or IT/IS software.

• General knowledge or background in IT (ideally server administration, server OS configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies & configurations, and network design) and/or IS (ideally PKI, firewall management, IDS & IPS, vulnerability management, and network scanners), in engineering, administration or support roles.

• Familiarity with cryptographic principles, digital certificates, and PKI concepts.

• Knowledge of cloud platforms (AWS, Azure, Google Cloud, Oracle Cloud) and container technologies like Kubernetes.

• Experience or familiarity with ServiceNow, GitHub, and REST API integrations.

• Hands-on exposure to scripting and automation using Bash, PowerShell, Python, or similar languages.

• Experience with DevOps and infrastructure automation tools (e.g., Terraform, Ansible, Puppet, Chef).

Soft Skills

• Self-motivated with ability to self-direct in strategic alignment with sales counterparts

• Technical, organized and analytical, with ability to eliminate sales obstacles through creative/innovative thinking

• Passion for continuous learning and applying innovative solutions to complex challenges.

• Situational awareness and business acumen skills to support self-held critical values of professionalism, humility, and customer-focus

• Basic project management skills to accomplish role requirements

• Strong communications, interpersonal and presentation skills, in both written and verbal formats

• Fluency in English

Benefits

DigiCert offers a competitive benefits package for all of our full-time employees.

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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