Customer Experience Specialist

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

As a Customer Experience Specialist, you will be the key point of contact for our customers, delivering support through our internal system, live chat, and email. You will advise clients on everything from selecting the right product to successful installation, ensuring a smooth and positive experience. This role is ideal for someone with strong IT knowledge, problem-solving skills, and a customer-first mindset.

What you will do

• Provide support via internal system, live chat, and email.

• Advise customers on SSL/TLS product selection and installation.

• Assist with account management, renewals, and troubleshooting.

• Handle customer requests efficiently and responsibly.

• Collaborate with colleagues to resolve technical and service-related issues.

• Continuously learn and improve your knowledge in IT security and SSL technologies.

What you will have

• Fluency in Russian and English, both written and verbal (essential)

• Good knowledge in IT

• Responsibility, punctuality, and attention to detail.

• Self-reliance and ability to find effective solutions.

• Confident computer skills.

• Willingness to learn and grow in the field.

• Willingness to work rotational shifts

Nice to have

• Previous experience in customer support or IT-related roles.

• Knowledge of web servers, hosting, DNS, or SSL certificates.

• Familiarity with CRM or support ticketing systems

Benefits

• Quiet, cozy office in the center of Riga.

• Health insurance after 3-month probation period

• Flexible work schedule

• Training and individual growth approach.

• Performance bonus

• Education, wellness and lifestyle support

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