We are looking for a Customer Success Manager to join our team in New York as we help global brands improve their website performance, ad revenue, and reduce privacy compliance risk. You will support our whole suite of privacy products.
In this role, you will manage client relationships, deliver new client training/product demos, support integration on client properties, work collaboratively with teams across the company to deliver client feedback, and more!
Job Responsibilities Own and manage assigned relationships within our growing portfolio of clients across North AmericaProvide world-class service through a variety of activities, including new client trainings/walkthroughs, technical support, and business reviewsCapture and share product feedback with our engineering and product teamsDemonstrate an interest in gaining technical expertise related to our products and offeringsReport to the client services team to establish and meet account management goals and objectivesInterpret data insights from our platform to recommend improvements/changes to clients that will yield positive resultsStaying up to date in the changing landscape of data privacy regulations Qualifications Significant experience working in a client-facing services roleExceptional client management skillsStrong project management experienceAbility to manage conflicting priorities and meet deadlinesDemonstrates a high degree of initiative and ownershipExceptional written and verbal communication skillsAbility to be flexible and adaptable in high-intensity situationsEnthusiasm for working in a cross-cultural team with clients across multiple countries Technical & Analytical Skills Basic understanding of digital advertising and operationsAbility to understand technical concepts and components of digital websitesExperience using complex datasets to track performance trends, identify anomalies, and determine root causesExperience running analyses and presenting insights back to clients in a clear and meaningful way Nice to Have Experience using client-facing tools such as Zendesk, Slack, and HubSpotExperience using internal tools such as Salesforce, Planhat, and JiraExperience with JavaScript, HTML, and CSS (strongly encouraged)Customer-facing experience with publishers or digital media companiesExperience using AI productivity tools Recruitment process HR Screen (15 minutes)Hiring Manager Interview with our Senior Director, Client Services (45 minutes)Take-home Case StudyCase Study PresentationFinal Interview with a Founder (30 minutes)
