Talent Acquisition Partner

About DialpadDialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your roleAs a Talent Acquisition Partner, you’ll play a critical role in scaling our GTM and G&A teams. You’ll own the full lifecycle of recruiting—sourcing, vetting, and hiring top talent—while building strong, consultative partnerships with hiring managers. By driving a consistent and data-driven process, you’ll help ensure we hire the best people to fuel our growth.

You’re a passionate, adaptable, and results-driven recruiter, excited to contribute to an AI-driven SaaS company with $300M+ ARR, growing 30%+ year over year. You’ll be joining a high-caliber executive team and board with experience from Google, Salesforce, Cisco, and SAP.

Talent Acquisition at Dialpad creates a delightful talent experience by seamlessly blending innovation, inclusion, and collaboration through our AI-driven efficiency. We set new standards with the world’s first customer intelligence platform. 

This position reports to the Sr. Manager, Global Talent Acquisition, and has the opportunity to be based in our Austin, TX office. 

 What you’ll do

• Manage the full-cycle recruiting process, ensuring a seamless, uniform, and incredibly positive candidate experience for North America.

• Become a strong talent advisor by developing deep relationships with candidates, hiring managers, teams, and global stakeholders.

• Innovate on ways to build a talent pipeline, identify creative sourcing techniques, and recruit in a variety of venues to build balanced and inclusive teams.

• Champion an exceptional candidate and hiring manager experience focused on a high-touch, warm, engaging, and meaningful connection during the recruitment journey.

• Source, screen, and assess talent that leads to offers, negotiation, and closing.

• Partner closely with management and other global Talent Acquisition Partners to attract talent that supports global lines of business.

• Accelerate candidate engagement and improve the candidate experience throughout the entire hiring process with consistent high-touch communication.

• Identify innovative and creative sourcing techniques that yield strong results.

• Drive local events and programs that improve candidate engagement and local candidate and employee referral quality.

 Skills you will bring 

• BA/BS degree or equivalent practical experience.

• 5+ years of recruiting experience in the areas of Sales, Marketing, Customer Experience, and G&A for a high-growth technology company.

• Previous experience working in a SaaS company.

• Experience partnering with and influencing senior hiring managers and executives throughout the recruiting cycle.

• Excellent verbal and written communication skills with an emphasis on tact and diplomacy.

• Strong work ethic, integrity, and personal accountability.

• Proven experience negotiating and closing complex compensation packages.

• Strong background in recruiting for growing technology companies, particularly within sales divisions, is highly preferred.

• Demonstrated ability to thrive in a fast-paced, dynamic environment, effectively prioritizing multiple tasks and managing time efficiently.

• Self-starter with a track record of building strong, productive relationships.
  Solid understanding of sales terminology, compensation structures, techniques, and methodologies is highly preferred.

• Familiarity with Greenhouse is a plus.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.