Related skills
saas multi-agent systems ccaas technical project management agentic aiπ Description
- Pod Leadership: Orchestrate a cross-functional team (FDEs, Architects, Data Scientists) to deliver complex multi-agent systems.
- Scoping & Discovery: Map customer processes into structured agentic skills and tasks.
- Risk & Guardrail Management: Lead the Safety Review; define clear limits for deployment.
- Evaluation & UAT: Define Gold Dataset; manage AI performance grading for go-live.
- Integration Coordination: Oversee mapping of agent tool-calling to connectors (CRM, ERP); ensure security and privacy.
- Change Management: Partner with customer leads to showcase value and drive adoption.
π― Requirements
- 5+ years in Technical PM, SaaS/CCaaS/Enterprise AI
- AI literacy: agent vs chatbot; context windows, hallucinations, costs
- Agile/Hybrid Mastery: run sprints with AI logic; pivot when reasoning path fails
- Stakeholder Management: explain AI decisions to non-technical customers
- Scrappy: own outcomes; deliver measurable results in ambiguity
- Culture Builder: contribute to a high-growth, collaborative team culture
π Benefits
- Competitive benefits and perks
- Robust training program
- Inclusive, collaborative office culture
- Great Place to Work recognition
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