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About Dialpad

Dialpad is a leading cloud communications platform that enables teams to communicate and collaborate securely and efficiently.

About the Role

Senior Manager, Partner Professional Services leads the partner services program for Dialpad, owning the strategy and delivery of professional services across the partner ecosystem. You will drive successful partner-led implementations, enable partners with training and tools, and collaborate closely with Sales and Customer Success to accelerate growth. This is an on-site role based in Kitchener, Canada, reporting to the Head of Partner Services. You will lead a small, high-performance team, define delivery standards, manage budgets and timelines, and build scalable processes for partner delivery.

Define and execute the partner services strategy aligned with business goals
Lead and develop a team of partner services professionals and program managers
Ensure successful delivery of Dialpad implementations through partners, including governance, timelines, and budgets
Collaborate with Sales, Channel Partnerships, and Customer Success to maximize joint outcomes
Establish KPIs, reporting, and continuous improvement initiatives
Develop partner enablement programs, training, and tools to accelerate adoption

Responsibilities

Own the end-to-end delivery of partner services engagements
Manage stakeholder relationships across partners, customers, and internal teams
Monitor project performance and drive continuous improvement
Forecast resource needs and manage budgets for partner projects
Promote best practices in project management and service delivery

Qualifications

7+ years in partner services, channel programs, or professional services within SaaS/cloud communications
Experience leading cross-functional teams and large-scale programs
Strong communication, negotiation, and stakeholder-management skills
Project management experience; PMP or equivalent is a plus
Data-driven decision making and problem-solving abilities
Willingness to travel as needed

What We Offer

Competitive compensation, comprehensive benefits, and opportunities for growth. A collaborative, fast-paced environment with a focus on customer success and partner enablement.

Dialpad