Renewals Manager

Role overview

Dialpad is seeking a Renewals Manager to lead the renewal lifecycle for a portfolio of customers in Pasig City, Philippines. You will drive revenue retention, negotiate renewals, and identify expansion opportunities to maximize customer value.

Responsibilities

• Own renewal lifecycle for assigned accounts, including contract renewal timing, pricing, and negotiation.
• Collaborate with Sales to identify expansion opportunities and ensure successful renewals.
• Monitor churn risk and implement mitigation strategies to protect and grow revenue.
• Define and track renewal metrics, forecasting accuracy, and renewal pipeline.
• Coordinate with Legal and Billing to execute favorable renewal terms and smooth contract execution.
• Maintain accurate renewal data in CRM and provide regular reporting to management.

Qualifications

• 4+ years in renewals, revenue operations, customer success, or SaaS sales.
• Strong negotiation, communication, and relationship-building skills.
• Experience with CRM systems (e.g., Salesforce, Gainsight) and billing platforms.
• Ability to analyze data and leverage insights to drive renewal decisions.
• Bachelor's degree; MBA or equivalent business experience preferred.

Why Dialpad

Join a dynamic, fast-growing team at a leading cloud communications provider. We offer competitive compensation, growth opportunities, and a collaborative culture that values customer success.