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Overview

Dialpad is seeking a Product Support Representative, Tier 2 in Buenos Aires, Argentina to provide expert support to our customers using Dialpad's products. This role handles escalations from Tier 1, works cross-functionally with Product and Engineering, and helps ensure a high level of customer satisfaction with Dialpad's solutions.

Responsibilities

Provide Tier 2 technical support via email, chat, and phone.
Reproduce and troubleshoot customer issues; triage and escalate when necessary.
Collaborate with Product and Engineering to reproduce defects and communicate workarounds.
Document cases clearly and maintain knowledge base articles.
Ensure timely resolution within SLA and follow up with customers.

Requirements

2+ years of experience in technical or customer support, preferably in software or communications products.
Strong problem-solving, written and verbal communication skills.
Familiarity with ticketing systems (e.g., Zendesk, Salesforce) and CRM processes.
Understanding of VoIP, UCaaS or contact center technologies is a plus.
Ability to work in Buenos Aires and align with time zones.

Benefits

Competitive salary
Health insurance and local equivalent benefits
Paid time off and holidays
Flexible work options where applicable

About Dialpad

Dialpad is a leading provider of cloud communications solutions that help teams collaborate more effectively.

How to apply

Apply via the job posting link: Greenhouse.

Dialpad