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Overview

Dialpad is seeking an Advanced Service Partner Support Engineer - Tier 3 to join our team in Kitchener, Canada. This role provides high-level technical support to our partner ecosystem, resolving complex issues and guiding deployments of Dialpad's cloud communications solutions.

Responsibilities

Provide advanced technical support to Dialpad's service partners
Troubleshoot complex issues and coordinate with cross-functional teams
Lead deployment guidance, configuration, and integration with Dialpad products
Lead incident response, root-cause analysis, and knowledge transfer
Document solutions and contribute to knowledge base content
Collaborate with Sales, Engineering, and Customer Success to ensure partner success

Requirements

3+ years in technical support, field engineering, or a related role
Experience with VoIP, SIP, cloud communications, and networking basics (TCP/IP, DNS)
Familiarity with CRM integrations and APIs
Excellent communication and customer-facing skills
Ability to manage multiple priorities in a fast-paced environment
Bachelor's degree or equivalent experience

Benefits

Competitive compensation and benefits package
Health, dental, and vision coverage
Opportunity to work with a leading cloud communications platform
Collaborative, inclusive team culture

About Dialpad

Dialpad is a leading cloud communications provider enabling businesses to connect with customers and colleagues from anywhere.

How to apply

To apply, please submit your application through the link above.

Dialpad