Related skills
groovy java linux bash aws📋 Description
- Troubleshoot complex customer CI/CD scenarios and provide solutions.
- Develop scripts in Bash, Python, and Groovy for debugging and automation.
- Set up JFrog apps and 3rd party products in various development environments.
- Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters.
- Reproduce customer scenarios and log relevant bugs/features.
- Maintain and improve a knowledge base of known issues and solutions.
- Integrate and collaborate with R&D, QA, Release and Sales teams.
- Flexible hours and weekends as needed.
🎯 Requirements
- 2+ years of relevant experience in technical support.
- Understanding of Java or other compiled language.
- Experience in customer-facing roles.
- Experience in Linux.
- Manage complex escalated cases across multiple architectures and platforms.
- Strong software debugging skills.
- Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat.
- Experience in the DevOps industry.
- Experience in AWS, Azure, or GCP is required.
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