Related skills
http javascript ldap encryption saml📋 Description
- Australian shift; must work on either Saturday or Sunday.
- Support customers using Customer Identity SaaS; resolve issues promptly.
- Operational management of support tickets.
- Build strong client relationships and high customer satisfaction.
- Own customer issues end-to-end from troubleshooting to resolution.
- Exceed expectations on response quality and timeliness.
🎯 Requirements
- 5+ years in technical support and/or software development; or 3+ years as analyst.
- Strong analytical and problem-solving skills.
- Self-starter able to learn complex concepts with minimal help.
- Ability to context-switch between multiple complex work streams.
- Subdivide problems into components to pinpoint root causes.
- Customer-obsessed, acts as a customer advocate.
🎁 Benefits
- Benefits program.
- Social impact programs.
- Talent and community at Okta.
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