Related skills
web development javascript java python php📋 Description
- Handling technical requests via web and email support channels.
- Converse with customers to gather info, troubleshoot, and resolve issues.
- Submit bug reports to Engineering for issues.
- Partner with Product and Engineering to build product expertise.
- Contribute to internal and external knowledge bases.
- Participate in internal projects to improve processes and tools.
🎯 Requirements
- Strong desire to help people and explain complex technical concepts.
- Experience with web development, REST APIs, and database management.
- 2+ years in technical customer support for SaaS enterprise software.
- Working knowledge of JavaScript, Java, PHP, Swift, Ruby, Python.
- Excellent spoken and written English skills.
- Ability to work in an on-call rotation.
🎁 Benefits
- Flexible workplace with remote or hybrid options.
- Global offices across Paris, NYC, London, Sydney, Bucharest.
- Focus on autonomy, diversity, and collaboration.
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