Developer Success Manager

Added
13 days ago
Location
Type
Full time
Salary
Salary not provided

Related skills

analytics data onboarding retention ai

📋 Description

  • Use AI to produce quality content. Write reusable prompts and skills for docs to meet Ably’s standards.
  • Understand how developers experience Ably. Empathize with workflows and improve onboarding and adoption.
  • Use data to drive decisions. Monitor usage to identify risk and expansion opportunities.
  • Design automated onboarding and engagement programs. Onboarding sequences, in-app messages, and emails; iterate with AI.
  • Drive activation, adoption, and retention. Track funnels and run nurture experiments.
  • Improve self-service experience end-to-end. Identify friction and fix with cross-team collaboration.

🎯 Requirements

  • A technical background to engage with developers.
  • Experience in product-led growth, DevRel or technical marketing in self-serve SaaS.
  • Strong analytical mindset with product usage data and tools.
  • Experience using AI to accelerate research, experimentation, and analysis.
  • Genuine empathy for developers and understanding of great developer experience.
  • Proactive, self-directed approach and strong cross-functional collaboration.

🎁 Benefits

  • Remote-first, flexible work; UK hub in London for in-person meetups.
  • Equity via EMI share options.
  • 28 days annual leave plus a birthday day off.
  • Enhanced parental leave and wellbeing benefits.
  • Home workstation budget and learning budget; 5% L&D time.
  • Private healthcare with BUPA and life assurance.
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