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windows macos vpn servicenow active directory📋 Description
- Provide onsite and remote desktop support for desktops, laptops, printers, and peripherals.
- Diagnose and resolve hardware and software issues promptly.
- Install, configure, and maintain operating systems, applications, and security tools.
- Assist onboarding/offboarding including device setup and account provisioning.
- Maintain ITSM ticketing documentation and asset inventory.
- Collaborate with IT to escalate complex issues and implement fixes.
🎯 Requirements
- Education: Associate degree in IT/CS or related field.
- Experience: 6 months to 1 year in desktop support or helpdesk.
- Technical: Windows and macOS, Active Directory, Office 365, basic networking.
- Tools: Imaging tools, remote support software, ServiceNow, Remedy.
- Soft Skills: Strong communication, customer service, problem-solving.
- Security/Compliance: Public Trust eligibility; follow DOL/federal IT security standards.
🎁 Benefits
- Flexible schedules and competitive compensation.
- Training and career development opportunities.
- Onsite role with equal opportunity employer.
- May require travel between office locations.
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