Related skills
documentation saas windows end-user support remote collaboration📋 Description
- Provide day-to-day desktop and end-user support for in-office, remote, and global users
- Install, configure, test, and troubleshoot laptops, devices, printers, and OS
- Research and resolve hardware, software, OS, network, and app issues quickly
- Support SaaS apps, user accounts, permissions, and onboarding/offboarding
- Assess needs for new tools and software; recommend workflow improvements
- Assist with collaboration and AI tools; provide basic troubleshooting
🎯 Requirements
- 2-4 years of experience in desktop support, technical support, help desk, or a similar IT role
- CompTIA A+ and/or Network+ certification strongly preferred
- Experience supporting users in a SaaS-based environment
- Experience working with remote, distributed, and global teams
- Working knowledge of Windows and common desktop productivity tools
- Strong communication skills and ability to explain technical issues in plain language
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