Desktop Support III

📋 Description

• Provide high-level technical support to end-users for hardware and software.
• Troubleshoot complex issues escalated from Tier 1/2.
• Hybrid role with onsite travel to North Hollywood and Pasadena.
• Strong OS, network, apps, and systems management knowledge.
• Serve as SME for Desktop Support and collaborate with Tier 1/2.
• Support devices: laptops, desktops, tablets, printers, VPN.

🎯 Requirements

• Bachelor's degree in IT/CS or related field; ITIL preferred.
• 3-5 years' experience supporting remote and in-person users.
• Must have valid CADL and travel ability.
• Windows and Mac iOS; ServiceNow/CRM; On-Prem and Azure AD.
• Hardware diagnostics and repair: desktops, laptops, printers.
• Network fundamentals (TCP/IP, DNS, DHCP, WiFi); security basics.
• Remote support tools: Remote Desktop, Splashtop.
• Strong customer service in a fast-paced environment.

🎁 Benefits

• Medical, dental, and vision insurance.
• 17 days PTO, 12 holidays, 6 sick days.
• 401K with employer match.
• Compensation includes base pay and bonus.