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windows macos zendesk tcp/ip dns📋 Description
- Provide first-level IT support to internal staff.
- Troubleshoot hardware, software, and network issues.
- Assist with IT projects and onboarding/offboarding.
- Install, configure, and maintain Windows and macOS devices.
- Manage user accounts and Office 365 permissions.
- Maintain inventory and documentation of issues.
🎯 Requirements
- 3+ years IT support or helpdesk experience.
- Associate degree in IT or related field.
- Windows and macOS knowledge.
- Office 365 administration familiarity.
- Zendesk ticketing experience.
- Networking basics: TCP/IP, DNS, DHCP.
- Excellent problem-solving and communication skills.
🎁 Benefits
- Pay Range: $63,800 – $95,700 USD.
- Competitive salary and benefits package.
- On-site Burlington, MA location.
- Opportunities for professional growth.
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