Frontline on-site support for hardware, software, and peripherals on Windows and MacOS
Deploy, configure, and maintain end-user devices through Intune and JAMF
Support productivity tools: Office, Jira, Confluence, and Microsoft 365
Troubleshoot OS, apps, networking, and authentication issues
Manage accounts and permissions in Active Directory, Okta, and Microsoft 365
Collaborate with APAC, Europe, and US teams for a consistent user/admin experience

🎯 Requirements

Qualifications in IT or Engineering with strong results, or relevant experience
1-3 years in Desktop Support, Helpdesk, or similar IT role
Hardware troubleshooting across desktops, laptops, and peripherals
MDM administration: JAMF, Intune, Workspace ONE
Active Directory and Windows 11 troubleshooting and configuration
Passion for technology and ability to learn new tech
Strong communication to support users of varying skills
Ability to work under pressure and prioritise competing demands

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