Related skills
slack okta zoom google workspace macos📋 Description
- End-user support for hardware, software, and SaaS for remote and in-office staff
- Onboarding, offboarding, incident and change management with improvements
- Triage and prioritize IT tickets to meet SLAs across a distributed workforce
- Manage core SaaS platforms: Okta, Jamf, Google Workspace, Slack, Atlassian, Zoom
- Identity and access management: provisioning, SSO configurations, access reviews
- Uphold endpoint security standards and surface gaps for improvements
🎯 Requirements
- 3+ years of IT or desktop support experience
- Experience developing, documenting, and maintaining IT processes
- Strong working knowledge of Jamf, Okta, Google Workspace, Slack, Atlassian, and Zoom
- Advanced knowledge of macOS environments and Apple devices in managed enterprise
- Familiarity with endpoint security tooling, MDM, and SSO integrations
- Experience supporting meeting room and conferencing tech (Zoom Rooms, AV)
🎁 Benefits
- Flexible schedules and unlimited time-off
- Health, dental, vision for employees and families; plus HRA and disability
- 2% employer-paid 401K with up to 6% match
- Commuter or home-office benefits including a $1,000 setup allowance
- Minimum three months paid medical, family and parental leave
- Quarterly snack deliveries and digital subscriptions to Boston Globe and NYT
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