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windows hardware troubleshooting itil sharepoint microsoft 365📋 Description
- Provide end-user hardware, software, and account support.
- Resolve complex issues and handle escalations.
- Mentor junior analysts and contribute to knowledge base.
- Manage tickets and SLAs using internal systems.
- Maintain PCs, peripherals, printers, and related devices.
- Coordinate vendor/technician activities and perform updates.
🎯 Requirements
- Bachelor's degree in CS/IT or 4 years' related experience.
- A+ Certification required.
- Network+ Certification preferred.
- Familiarity with ITIL and change management.
- SharePoint (O365) and Microsoft 365 knowledge.
- Background check and valid driver's license required.
🎁 Benefits
- Medical, Dental & Vision coverage.
- Life Insurance.
- 401(k) with company match.
- You Pick a Day paid holidays.
- FSA & HSA options.
- Pet Insurance.
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