Provide end-user IT support and resolve complex hardware, software, and account issues.
Escalate issues and mentor junior analysts to improve support quality.
Contribute to documentation and process improvements for better self-service.
Support endpoint operations on-site for Bothell-based environment.
Tackle high-level escalations and maintain SLA targets.

🎯 Requirements

Bachelor’s Degree in CS/IT or 4 years related experience.
A+ Certification.
Preferred: Network+ Certification.
Preferred: Desktop Support Analyst I experience.
Background check and valid driver’s license.

🎁 Benefits

Medical, Dental & Vision Coverage.
Life Insurance.
401(k) with company match.
You Pick a Day paid holiday.
FSA & HSA options.
Pet Insurance.
Full benefits overview at dyopath.com/careers.

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