Provide technical support for desktops, laptops, printers, scanners, and peripherals
Troubleshoot hardware and software issues via phone, chat, or in person
Install, deploy, and maintain company systems and applications
Track and resolve incidents using internal ticketing systems while meeting SLAs
Perform software updates, including Microsoft security patches and antivirus signatures
Document processes and create knowledge base articles

🎯 Requirements

Bachelor's degree in Computer Science, IT, or related field OR 4 years of equivalent work experience
A+ Certification required
Intermediate troubleshooting skills for hardware and software
Familiarity with Microsoft O365 Suite and SharePoint
Strong skills with macOS
Ability to pass a background check prior to hire

🎁 Benefits

Medical, Dental, and Vision coverage
Life insurance
401(k) with company match
You Pick a Day paid holiday
FSA and HSA options
Pet insurance

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