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windows sharepoint microsoft 365 ticketing systems desktop support📋 Description
- Provide technical support for desktops, laptops, printers, scanners, and peripherals
- Troubleshoot hardware and software issues via phone, chat, or in person
- Install, deploy, and maintain company systems and applications
- Track and resolve incidents using internal ticketing systems while meeting SLAs
- Perform software updates, including Microsoft security patches and antivirus signatures
- Document processes and create knowledge base articles
🎯 Requirements
- Bachelor’s degree in CS/IT or 4 years equivalent work exp
- A+ Certification required
- Strong hardware and software troubleshooting
- Familiar with Microsoft 365 Suite and SharePoint
- Excellent written and verbal communication
- Valid driver’s license and background check clearance
🎁 Benefits
- Medical, Dental, and Vision coverage
- Life insurance
- 401(k) with company match
- You Pick a Day paid holiday
- FSA and HSA options
- Pet insurance
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