Desktop Support Analyst I

📋 Description

• Provide technical support for desktops, laptops, printers, scanners, and peripherals.
• Troubleshoot hardware and software issues via phone, chat, or in person.
• Install, deploy, and maintain company systems and applications.
• Track and resolve incidents using internal ticketing systems while meeting SLAs.
• Perform updates: Microsoft security patches, antivirus signatures, and other software updates.
• Document processes and create knowledge base articles for self-service.

🎯 Requirements

• Bachelor’s degree in computer science, IT, or related field OR 4 years of equivalent experience.
• A+ Certification required.
• Intermediate knowledge of hardware and software troubleshooting.
• Familiarity with Microsoft O365 Suite and SharePoint.
• Strong written and oral communication skills.
• Detail-oriented, customer service focused, and able to prioritize tasks effectively.

🎁 Benefits

• Medical, Dental & Vision Coverage
• Life Insurance
• 401(k) with company match
• You Pick a Day paid holiday
• FSA & HSA options
• Pet Insurance