Related skills
azure windows jira macos servicenow📋 Description
- Serve as sole IT support resource during the APAC window; incidents end-to-end.
- Provide Level 1–3 support for Windows and macOS devices, mobile devices, printers, and peripherals.
- Diagnose hardware, software, and connectivity issues; document root cause for knowledge base and handoff.
- Administer endpoints with Microsoft Intune — enrollment, compliance, configuration, remediation.
- Manage Entra ID (Azure AD) access, MFA, and password resets.
- Support Microsoft 365 apps (Outlook, Teams, SharePoint) and other approved business apps.
- Own follow-the-sun handoffs; document context for US and SA shifts.
🎯 Requirements
- 5–7 years of desktop or end-user support in enterprise.
- Expert-level Windows and macOS support.
- Microsoft 365 administration (Exchange Online, Teams, SharePoint, licensing).
- Entra ID (Azure AD) and Microsoft Intune with CA, compliance, and device remediation.
- ITSM experience (ServiceNow, Jira/JSM) with ITIL processes.
- Security incident triage (phishing remediation) and escalation documentation.
- Independent remote work in a distributed IT model; follow-the-sun/24/5 shift experience.
- Scripting or automation skills (PowerShell, Bash) are a plus.
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