Provide Level 1–2 support for Windows and macOS devices, mobile devices, and peripherals.
Diagnose and resolve hardware, software, and connectivity issues; document root cause.
Support Microsoft 365, Outlook, Teams, and approved business applications.
Manage account access, password resets, MFA, via Entra ID (Azure AD).
Administer endpoints with Microsoft Intune — enrollment, policies, and configuration profiles.
Work incidents and service requests in ITSM tools (ServiceNow/Jira JSM) per SLAs/ITIL.

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