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windows microsoft office servicenow active directory ms project📋 Description
- Daily client interface
- Representing IntelliDyne in client engagements
- Addressing hardware, software or connection issues
- Supporting desktop and laptop users; fix issues with Microsoft, Adobe, Roxio, and other software
- Resolving problems through education, training and direct assistance
- Initial point of contact for IT troubleshooting (hardware/software, passwords, printers)
🎯 Requirements
- DOD 8570 IAT Level II or III certification (e.g., Security+ CE)
- Bachelor's Degree with 4 years technical support experience, or HS degree with 8 years technical support experience
- Minimum 4 years enterprise experience in government or commercial environments
- Must have an active DOD Public Trust or higher
- Familiar with MS Office and MS Project; basic workstation imaging
- Basic network support including Active Directory account administration
🎁 Benefits
- Inclusive and supportive work environment
- Competitive compensation package
- Professional growth through subsidies for trainings, certifications, memberships, mentorships
- Medical, dental, vision, 401(k) with company match
- Flexible PTO, holidays, parental/military/government leave
- Wellness and mental health benefits
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