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azure aws saml zero trust ipsec📋 Description
- Provide second line phone/email consultation to independently debug complex security/network problems
- Interface with Engineering and assist the customer with testing or troubleshooting
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Create entries in our technical support online database to document incident resolutions not found in our knowledge base
- Understand product direction and customer use-cases; provide input on product and code changes through all points of the product cycle
🎯 Requirements
- 5+ years of support and networking experience, incl. firewalls
- Strong understanding of network and application protocols for troubleshooting
- GRE/IPSec configuration and troubleshooting; PAC files
- Wireshark, traceroute, MTR and similar tools for fault isolation
- Authentication (SAML, Kerberos), HTTP methods, and tools like Fiddler; IPv4/IPv6, DNS
- Forward Proxy and cloud envs (AWS, Azure) – preferred
- Firewall and VPN/Zero Trust environments experience
- Experience across Linux, Windows, and macOS
🎁 Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
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