Provide second-line phone/email consult to debug complex security/network problems
Interface with Engineering to assist testing or troubleshooting
Reproduce customer issues and provide feedback to Engineering
Document incident resolutions in the support knowledge base
Understand product direction and customer use-cases; input on product changes

🎯 Requirements

5+ years in support and networking
Strong understanding of network protocols for troubleshooting
GRE and IPSec configuration/troubleshooting; PAC files
Proficient with Wireshark, traceroute, MTR
SAML, Kerberos, HTTP methods, DNS; Fiddler
Plus: Forward Proxy and cloud (AWS/Azure); Linux/Windows/macOS

🎁 Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

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