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azure aws saml fiddler ipsec📋 Description
- Provide second-line phone/email support to debug complex security and network problems
- Interface with Engineering to assist testing and troubleshooting
- Reproduce customer issues to verify problems and provide feedback to Engineering/Operations
- Create entries in the tech support database documenting incident resolutions not in the knowledge base
- Understand product direction and customer use-cases; advise on product and code changes
🎯 Requirements
- 5+ years of support and networking experience, including firewall and packet filtering
- Strong understanding of network and application protocols for troubleshooting
- GRE and IPSec configuration and troubleshooting; PAC files knowledge
- Proficient with Wireshark, traceroute, MTR for fault isolation
- Deep experience with Authentication (SAML, Kerberos), HTTP methods, and tools like Fiddler
- Forward Proxy and cloud environments (AWS and Azure)
🎁 Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
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