Related skills
sql netsuite graphql rest oauth📋 Description
- Lead US Technical Support and coordinate with Philippines for 24/5 coverage
- Develop expertise across Zip ecosystem: ERP and SSO integrations
- Drive staffing, scheduling, and SLA targets; manage performance
- Act as senior escalation lead for complex issues; rapid triage and resolution
- Partner with Engineering and Product to strengthen feedback loops
- Represent the voice of the customer to influence product roadmap
🎯 Requirements
- 7+ years in technical, customer-facing roles with at least 3 years in people management
- Proven experience leading distributed or global teams
- Strong track record partnering with Engineering and Product to resolve complex technical issues
- Experience supporting enterprise-scale customers in SLA-driven environments
- Demonstrated success building scalable processes and improving operational performance
- Excellent leadership, communication, and stakeholder management skills
🎁 Benefits
- Start-up equity
- Health, vision & dental coverage
- Catered lunches & dinners for SF employees
- Commuter benefit
- Flexible PTO
- Apple equipment + home office budget
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